At NURIZA COSMETICS, we want you to be happy with your purchase. Because our products are cosmetics and personal-care products, certain hygiene and product-safety restrictions apply to returns.
Eligible Returns
We may accept a return where:
- The wrong product was sent to you;
- The product arrived damaged or defective;
- The product is materially different from the product ordered; or
- Another issue covered by applicable UAE consumer-protection requirements applies.
For products that are eligible for a change-of-mind return, the product must generally be unused, unopened and in its original packaging, with all seals and protective packaging intact.
Cosmetics That Have Been Opened or Used
For hygiene, safety and product-integrity reasons, we generally cannot accept returns of cosmetics that have been:
- Opened;
- Used or tested;
- Swatched;
- Applied to the skin or lips;
- Removed from their original protective packaging; or
- Otherwise altered after delivery.
This restriction does not affect your rights where a product is defective, damaged, incorrect or otherwise does not comply with applicable law.
Damaged or Defective Products
If your product arrives damaged or you believe it is defective, please contact us as soon as reasonably possible after receiving your order.
Please provide:
- Your order number;
- Your name and contact details;
- A description of the issue; and
- Clear photographs or videos showing the product and packaging.
We may ask for additional information to help us investigate the issue.
If the product is confirmed to be damaged, defective or incorrectly supplied, we may offer an appropriate remedy, which may include replacement, refund or another remedy in accordance with applicable law.
Incorrect Product
If you receive a product that is different from the product shown on your order confirmation, please contact us at [EMAIL ADDRESS].
Where the error is confirmed to have been made by NURIZA COSMETICS, we will arrange an appropriate resolution.
Change-of-Mind Returns
If you change your mind about your purchase, please contact us at [EMAIL ADDRESS] within [7/14] days of receiving the order.
Any change-of-mind return must meet the applicable eligibility requirements, including being unopened, unused and in its original condition.
Return delivery costs may be the responsibility of the customer unless otherwise required by applicable law or agreed by NURIZA COSMETICS.
How to Request a Return
To request a return, contact:
[CUSTOMER SERVICE EMAIL]
Please include:
- Order number;
- Product name;
- Reason for the return;
- Photographs, where relevant; and
- Any other information reasonably required to assess your request.
Please do not send products back before receiving return instructions from us.
Refunds
Once an approved return has been received and assessed, we will notify you of the outcome.
Where a refund is approved, the refund will generally be made using the original payment method, where technically possible.
The time required for the funds to appear in your account may depend on your bank or payment service provider.
Shipping Charges
Original shipping charges may be non-refundable for change-of-mind returns, unless otherwise required by applicable law.
Where an order was incorrectly fulfilled or a product is confirmed to be defective or damaged, NURIZA COSMETICS will determine the appropriate shipping remedy in accordance with applicable law.
Exchanges
We may offer an exchange for eligible products, subject to availability.
If the requested replacement product is unavailable, we may offer an alternative remedy, including a refund where applicable.
Promotions and Gifts
Products purchased as part of a promotion, bundle or special offer may be subject to additional terms communicated at the time of purchase.
Free gifts supplied with qualifying orders may need to be returned where the underlying order is fully refunded, where applicable.
Refunds for Unavailable Products
If we are unable to fulfil an order for a product that you have paid for, we will contact you and provide an appropriate remedy, which may include a refund.
Consumer Rights
Nothing in this Returns & Refunds Policy is intended to exclude or limit any rights or remedies that cannot lawfully be excluded or limited under applicable UAE law.
Contact Us
For returns, refunds or product-related concerns:
NURIZA COSMETICS
Email: info@nurizacosmetics.com
Phone/WhatsApp: +971582482011
Legal Entity: Nuriza Cosmetics FZE LLC
Business Address: Amber Gem Tower, Sheikh Khalifa Street, Ajman, United Arab Emirates